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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Wilmslow

Pharmacy Weight Loss Wilmslow | GPhC Registration No. 9012511 | Last updated: July 2026

These Terms of Service govern your use of the Pharmacy Weight Loss Wilmslow online clinic. By using our services, you agree to these terms in full. Please read them carefully before proceeding.

1. About Us

Pharmacy Weight Loss Wilmslow is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight management consultations and prescription services to patients in Wilmslow and the surrounding areas of the United Kingdom. We operate in full compliance with General Pharmaceutical Council standards and UK pharmacy law.

2. Eligibility

To use our services, you must be aged 18 or over and resident in the United Kingdom. You must complete our online consultation honestly and accurately. We reserve the right to decline treatment to any individual where we determine it is not clinically appropriate or safe to do so.

Our services are not suitable for women who are pregnant or breastfeeding, individuals under 18, or those whose medical history indicates that the requested treatment poses an unacceptable clinical risk. Eligibility is determined solely at the discretion of our prescribing pharmacist.

3. Prescriptions and Clinical Oversight

All prescriptions are issued only following a clinical review of your submitted consultation by our qualified prescribing pharmacist. Submitting a consultation does not guarantee that a prescription will be issued. Our clinical team may request additional information before a decision is made.

You must disclose all current medications, medical conditions, and relevant health history accurately. Providing false or incomplete information may result in harm to your health and termination of your account. Prescriptions are issued for personal use only and must not be shared or transferred.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Your payment will be processed securely, and you will receive an email confirmation upon successful payment.

We reserve the right to amend our pricing at any time. Any price changes will not affect orders already confirmed and paid for.

5. Delivery

Once your consultation has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is carried out via a tracked courier service to your specified UK address. Working days exclude weekends and UK public holidays.

We cannot accept responsibility for delays caused by courier services, incorrect delivery addresses, or circumstances beyond our control. Please ensure your delivery address is accurate at the time of ordering.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us promptly. Once a prescription has been issued and your order dispatched, we are unable to offer a refund due to the nature of prescription medicines and applicable medicines legislation.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will investigate and resolve the issue promptly. Refunds or replacements for faulty goods are handled in accordance with your statutory rights under UK consumer law.

7. Medical Disclaimer

The information provided on our website and during the consultation process is for general guidance only and does not constitute medical advice. Our services are not a substitute for a full consultation with your GP or specialist, and we strongly recommend that you keep your NHS GP informed of any medications prescribed through our service.

Weight loss medications carry potential risks and side effects. You accept responsibility for reading all patient information supplied with your medication and for contacting us or your GP if you experience any adverse reactions.

8. Privacy and Data

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purpose of providing our clinical and pharmacy services. We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss Wilmslow through the contact details provided on our website. We are committed to resolving any concerns promptly and professionally.