Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Wilmslow | GPhC Registration No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Wilmslow is a GPhC registered online pharmacy weight loss clinic based in Wilmslow, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. As a regulated pharmacy, we are legally obligated to maintain strict confidentiality and security standards in relation to all patient and customer data we hold.

2. Data We Collect

When you use our services, we may collect the following types of personal information:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, weight, medications, clinical questionnaire responses, and other information relevant to your treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical care
To process and fulfil your prescriptions and deliver orders (typically within 1 working day once approved by our pharmacist)
To communicate with you regarding your orders, consultations, and ongoing treatment
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate clinical records as required by pharmacy law
To improve and manage our online services

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare treatment under Article 9(2)(h) of the UK GDPR.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

Essential cookies: Necessary for the website to operate and cannot be disabled
Analytics cookies: Help us understand how visitors use our site so we can improve it
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how our website functions.

5. Third Party Sharing

We do not sell your personal data to any third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, such as referring information to your GP
Delivery partners: Your name and address are shared with our courier to fulfil your order
Payment processors: To securely handle your payment transactions
IT and platform providers: Who support the operation of our website and systems under strict data processing agreements
Regulatory bodies: Where we are legally required to disclose information, such as to the GPhC or NHS

All third parties who handle your data on our behalf are contractually required to protect it and use it only for the purposes we specify.

6. Data Retention

We retain patient records in line with NHS and GPhC guidelines, typically for a minimum of eight years for adult patients. Payment and transaction records are kept for six years in line with legal requirements. After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All data is transmitted using secure encryption and stored on protected systems.

8. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise any of your data rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Wilmslow
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as required to reflect changes in law or our data practices.